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Our customer service team is ready and available to assist you with your online order. To contact a Garden State Tile representative, call or email us.
| CUSTOMER SERVICE HOURS Eastern Standard Time | |
|---|---|
| MONDAY | 9:00AM – 5:00PM EST |
| TUESDAY | 9:00AM – 5:00PM EST |
| WEDNESDAY | 9:00AM – 5:00PM EST |
| THURSDAY | 9:00AM – 5:00PM EST |
| FRIDAY | 9:00AM – 5:00PM EST |
| CONTACT US | |
|---|---|
| EMAIL: | [email protected] |
| GENERAL INQUIRIES: | FORM |
| RESOURCES: | CLICK HERE |
| SAMPLES: | ORDER A SAMPLE |
Frequently Asked Questions
- Is my order returnable and refundable? All on-sale materials are final sale. No refunds or returns will be accepted.
- Can I check the status of my order? You will receive an e-mail notification once your order has been confirmed and an additional notification once your order has shipped.
- How quickly will my order ship? Your order will ship from our warehouse within 2 business days.
- How should I prepare for my delivery? All R+L deliveries are curbside only, so you should be prepared to move your delivery inside your home.
- Do I have to be home for delivery? We recommend you are home to accept, inspect, and sign for all deliveries, however small package deliveries will not require a signature.
- How should I inspect my package?
- Make sure the pallet is intact
- Visually inspect the pallet and tile for damage
- Sign the BOL subject to inspection possible damage inside. If there is visible damage make notes on BOL indicating the damage.
- Cut the shrink wrap and inspect the cartons
- Verify the amount and material is correct
- Any and all damage must be reported to Garden State Tile within 24 hours of delivery. Please take photos of all damages.
