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Terms & Conditions
Sales are made on a cash basis only unless prior “OPEN ACCOUNT” status has been arranged with our Credit Department. When credit is granted, terms are NET 30 DAYS, unless otherwise specified. Interest at 1½% (18% annually) or as prescribed by NJ law will be charged on all past due invoices. Open invoices past 60 days will result in suspension of credit until such invoices are cleared.
ALL SPECIAL ORDERS require a non-refundable 50% CASH DEPOSIT.
ALL TILE SOLD SUBJECT TO VARIATIONS IN SHADE AND SIZE FROM TILE TO TILE, SHIPMENT TO SHIPMENT, AND FROM SAMPLES. Such variations are an inherent characteristic of fired clay tile.
NO GUARANTEES MADE AGAINST CRAZING. CRAZING is an inherent characteristic in some fire glazed tile. WE DO NOT RECOMMEND THE USE OF CONTRASTING COLORED GROUTS AS DARKER PIGMENTS IN THESE GROUTS CAN FILL THE CRAZING LINES, MAKING THE CRAZING MORE VISIBLE, ESPECIALLY ON WHITE AND LIGHT COLORED TILE.
NO GUARANTEE IS MADE AGAINST WEAR. All glazed tile will scratch and wear and it should be expected in areas of heavy traffic. Degree of wear is a function of maintenance and abrasion. GARDEN STATE TILE DISTRIBUTORS, INC. cannot be responsible for failures resulting from tiles being installed in areas where they are not suitable. Wear will be more apparent sooner on white or light colored tile. ABSOLUTELY NO CLAIMS ALLOWED ON SECOND GRADE OR SALE MATERIALS.
Confirmations are prepared and faxed to our customers for all orders. It is the CUSTOMER’S responsibility to review these CONFIRMATIONS. If there are discrepancies, it is the CUSTOMER’S responsibility to advise us immediately and confirm the change in writing. If we are not advised WITHIN 24 HOURS of entry of order, the order is assumed correct and is the CUSTOMER’S obligation.
ALL ORDERS (SPECIAL/STOCK) that are brought in per CUSTOMER’S instructions will be held in our warehouse for 15 days. If at that time the order is not yet picked up, we will invoice CUSTOMER at that date and the invoice will be due in 30 days. We are not responsible for orders left over 90 days.
INSPECT PRIOR TO INSTALLATION. It is the responsibility of the dealer, tile installer, and customer to inspect the material for acceptability prior to installation. ABSOLUTELY NO CLAIM WILL BE HONORED AFTER TILE IS SET. UNDER NO CIRCUMSTANCES WILL OUR RESPONSIBILITY EXCEED THE COST PRICE OF THE MATERIAL TO OUR CUSTOMER. NO CLAIMS WILL BE CONSIDERED UNLESS MADE WITHIN 5 DAYS AFTER RECEIPT OF MATERIAL.
RETURNED MERCHANDISE. No materials can be returned for credit without prior authorization. Returns via our truck must have prior written approval. Our drivers cannot pick up material unless previously authorized. Materials authorized for return are subject to a 30% handling charge plus any additional freight charges incurred. Returns are accepted for FULL CARTONS ONLY and are subject to inspection for re-salability.
CUSTOMER invoice(s) and purchase date(s) must be provided prior to any credit issued. WE WILL NOT ACCEPT RETURNS OF ANY BAGGED GOODS OR STONE. SPECIAL ORDER ITEMS ARE NOT RETURNABLE.
A PACKING CHARGE of $15.00 is charged on all UPS shipments to defray the additional cost of careful and accurate packaging to insure safe arrival of the materials. There are other charges that are passed on from the manufacturer that will vary from time to time and from vendor to vendor. These charges would include split carton charges, pallet charges, etc. We will attempt to make customer aware of these charges, but they are subject to change without notice.
WHOLESALE CUSTOMERS receiving regular deliveries via a GARDEN STATE TILE truck will be charged according to the table below:
- New Rates below, effective June 5, 2023:
- A Rating = $60.00 per delivery (On demand delivery also available for this customer rating.) ·
- B Rating = $70.00 per delivery ·
- C Rating = $100.00 per delivery ·
- D Rating = $125.00 per delivery Please note, deliveries are not guaranteed via a GST vehicle.
Our transportation team will determine the best method based on geography and weight.
- DELIVERY CHARGES for all other deliveries including but not limited to jobsite and residential, will be quoted based on site needs.
Our transportation team will determine the best method based on geography and weight.
CLAIMS FOR DAMAGE OR LOSS in transit are to be made directly with the carrier. We are not responsible for replacing material damaged in transit through no fault of our own.
In the event you (the buyer) fail to comply with any of the terms and obligations provided herein, specifically including, but not limited to, making timely payments for sums due, you agree to pay all costs and reasonable attorney’s fees, consulting fees and expert witness fees we incur in association with enforcing our rights hereunder.
CUSTOMER HEREBY AGREES to pay a fee of $40 on all unpaid checks that have been returned by customer’s bank for any reason
CUSTOMER HEREBY ACKNOWLEDGES that all material ordered shall remain the property of GARDEN STATE TILE DISTRIBUTORS, INC. until said material has been paid in full.
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
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EMAIL ACKNOWLEDGEMENTS
Garden State Tile strives to deliver your order on time and error free. To that end, Order Acknowledgements will be EMAILED within 24 hours of receipt of your order and should be reviewed promptly to verify that it contains the correct items, quantities, pricing and ship date. Discrepancies must be reported to Garden State Tile immediately. We will not be responsible for absorbing the costs to rectify errors which this process would have avoided.
If you do not receive a confirmation within 24 hours of placing your order, please contact us. We want to make every effort to ensure a flawless transaction.
PRICE QUOTES
Garden State Tile wants to work exclusively with our dealers to remain a reliable source of product and to provide pricing to allow fair market competition. To safeguard the integrity of your privileged discount pricing structure, Garden State Tile design and distribution centers will only provide list pricing over the phone. We understand that accurate information is critical to each transaction and, therefore, want your individual account representative to be involved in confirming discounts, job specific quotations and other pricing related information. They will also provide you with a written record of your discount structure to enable you to more readily calculate your costs as needed. Please contact your account representative for all pricing related questions. Remember, you can access our list pricing 24/7 on our Website’s pricing page.
RETURN MATERIAL AUTHORIZATIONS
Product uniformity is important to all our customers. To ensure dye-lot continuity, approved returns must be back to our warehouse within 30 days of receipt of goods. Returns may be requested by phone or FAX. Once your request is processed, you will receive a Return Material Authorization (RMA) ticket. Please have your goods ready for return on your next scheduled delivery day and provide the GST driver with the RMA ticket at the time of pick up. Return of the RMA ticket is critical to the timely processing your credit deserves.
To ensure product integrity, we can not accept returns of setting materials.
Shipping & Delivery Policy
Although infrequent, material shipped by third-party carriers does not always reach the destination in the same condition as it left a Garden State Tile facility. Please follow the below guidelines for receiving your material. In the unfortunate event that a shipment is lost or damaged in transit, we can provide you with a swift resolution, after all documentation is received.
INSPECTING YOUR SHIPMENT/DELIVERY:
It is the responsibility of the customer to inspect the shipment when it is delivered. Do not sign for the delivery or let the driver leave until you have inspected it for visible damage or missing pallets. Please be sure to confirm the number of pallets on the BOL is what is being delivered.
Before the truck leaves:
- Make sure the pallet(s) and wrap are intact
- Visually inspect the pallet(s) and outer wrap for any damage
- Take Photos of the pallet(s) upon their arrival, before unwrapping.
- Sign the BOL with “STI, subject to inspection, possible damage inside.”If there is visible damage, make notes on BOL indicating the exact damage and noting each identified issue, and ask the driver to also confirm it on the BOL before they leave. (ex. Damaged pallet with material in 3 boxes broken.)
After the truck leaves, and within 24 hours of receipt:
- Inspect each individual box for accuracy and concealed damages.
- Take several photos of any concealed damages.
REPORTING DAMAGES AND CLAIMS:
While each carrier has specific guidelines and procedures for filing freight claims, please also follow the below Garden State Tile guidelines:
- Any and all damages, or missing product, must be reported to Garden State Tile within 24 hours of delivery.
- Please take photos of the entire shipment, and all damages.
- Save your damaged freight and pallet. The freight carrier might need to salvage the material.
- If speaking to the local trucking terminal or freight carrier directly, be sure to get the full name of the person you speak with.
- Email your GST contact, within 24 hours of receiving your shipment: Your claim must include a copy of your Order #, BOL, all photos, and a description of any damages or shortages.
Please note that Garden State Tile is not responsible for filing any freight claims on customer pick-up shipments.
