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Garden State Tile Roselle Park, NJ, Design Center

By A Customer, Monday, March 14, 2016

I just wanted to take a minute to compliment one of your design consultants. I can’t tell you how pleased I am with the level of customer service and knowledge she has provided. I visited your store last week, feeling very frustrated and overwhelmed

because I needed to purchase tile for a bathroom remodel. The three stores that I had been to previously had been completely unhelpful, either showing me tiles I could not afford, or not providing me with any assistance at all. I was greeted me warmly, listened to my description of what I wanted to do in my home, what my tastes were, and what my budget was. Your Design Consultant then simply showed me 3 or 4 tiles that were exactly my style and within my budget. She matched them to my granite so that I was able to pick one that I loved. Then she helped me choose the perfect accent glass mosaic. She answered my questions about both design and durability/value of products effortlessly. Then, using the rough dimensions of my bathroom and my contractors supply list, she quickly supplied me with an estimate. I left the store excited about my choices in under an hour. What a pleasure! I returned to the store later that week (after meeting with my contractor to finalize some design elements we were still kicking around) with all my firm measurements in hand, prepared to place my order. Your computer system was down, however your Design Consultant was still able to take all my ordering information. She also reviewed all my choices with me one more time, so that I could feel comfortable with my decisions. She even showed me various tile layouts in your showroom, so that I could start thinking about how I wanted the tile laid out. We found a design I love! Later that day, once the computers were up, I was emailed the invoice to approve. In her email, she also included a drawing of the tile design that I loved, to scale, for me to provide to my contractor. What great customer service! I can’t thank her enough for her assistance in making what had been a daunting and frustrating process a pleasure! Now instead of feeling overwhelmed and nervous about the remodel, I am feeling excited and confident that it will look awesome! I wanted to take a minute to pass on to you my wonderful experience in your store. I have already referred your store to someone at my gym who is starting a kitchen remodel. In addition, I have another friend about to start her bathroom shortly, that I will pass the info on to as well.


Garden State Tile Roselle Park, NJ, Design Center

By A customer,

I just wanted you to know the bathrooms look great! Thank you for all your help. I really appreciate the time you spent with me and your expertise! You definitely made the whole process easier. I will be in soon to look at tile for the kitchen.


Garden State Tile Philadelphia, PA, Design Center

By A Customer,

Thank god I found this place. I was about to give up on my search for the perfect tile for my backsplash

and go to HD for their basic stock white subway tile, but I discovered Garden State Tile. After going to 5 tile stores in the area, it seemed that Garden State was ahead of the game in terms of selection. I was looking for different shades of white and off white subway tile in glass or ceramic, but with a little flare. They had a lot I could choose from, and I went with a beautiful metallic pearl colored glass subway tile.

They have evening hours 2 nights a week and are open on Saturdays, which for someone who works 8-5, is extremely helpful. The tile I bought was a special order, and it came in a day earlier than expected, which was also a big plus. The staff is so nice, and they know their stuff. This will be the first place I visit for future tile projects.


Garden State Tile Roselle Park, NJ Design Center

By A Customer,

It is such a pleasure dealing with you and your entire organization. Stay safe and warm over the next few days.


Garden State Tile Dover, NJ Design Center

By A Customer,

I just wanted to drop you a quick note about how your Design Consultants have been a very big help to me.

Whether it is pricing for projects, questions and even helping me load materials, they have been very helpful & look forward to continuing to work with your office and your staff.. Let me know when they want to start Installing as well !!!!!