Please be advised of the following Garden State Tile guidelines for reporting
damaged shipments and/or shipments with shortages:
• Visual damage and/or shortages must be reported within 1 business day of receiving shipment
• Concealed damage must be reported within 7 business days of receiving shipment
Please provide the following information when reporting claims via any Garden State
Tile shipping methods:
• Garden State Tile order number or Distributor purchase order number
• Visual damage and/or shortages (must be reported within 1 business day of receipt)
– BOL signed as damaged, emailed / faxed to Customer Service
– Picture of damage, preferred in the original state the damage was found
– Detailed list of damaged and/or shorted items and descriptions
• Concealed damage (must be reported within 7 business days of receipt)
– Picture of damage, preferred in the original state the damage was found
– Detailed list of damaged items and description
– Consignee / Distributor must contact the carrier immediately once the damage
has been found to initiate the inspection / investigation process. Once the
notification of the carrier has been made, Garden State Tile must be immediately
notified of the damage. The Consignee is not to file a claim, just notify the carrier
of the damage to the shipment.
Please note that Garden State Tile is not responsible for filing any freight claims on
Customer pick-up shipments.
