Garden State Tile Damage Reporting


Please be advised of the following Garden State Tile guidelines for reporting
damaged shipments and/or shipments with shortages:

• Visual damage and/or shortages must be reported within 1 business day of receiving shipment

• Concealed damage must be reported within 7 business days of receiving shipment

Please provide the following information when reporting claims via any Garden State
Tile shipping methods:

• Garden State Tile order number or Distributor purchase order number

• Visual damage and/or shortages (must be reported within 1 business day of receipt)

– BOL signed as damaged, emailed / faxed to Customer Service

– Picture of damage, preferred in the original state the damage was found

– Detailed list of damaged and/or shorted items and descriptions

• Concealed damage (must be reported within 7 business days of receipt)

– Picture of damage, preferred in the original state the damage was found

– Detailed list of damaged items and description

– Consignee / Distributor must contact the carrier immediately once the damage
has been found to initiate the inspection / investigation process. Once the
notification of the carrier has been made, Garden State Tile must be immediately
notified of the damage. The Consignee is not to file a claim, just notify the carrier
of the damage to the shipment.

Please note that Garden State Tile is not responsible for filing any freight claims on
Customer pick-up shipments.

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